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How to give feedback to a colleague

The bitter medicine of feedback is not about being nice or positive but about showing commitment and support. Giving feedback will succeed when the subject genuinely knows and believes that you are...

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Unhappy customers: your greatest source of learning

When it comes to feedback, bad news is good news. Encourage customer feedback by saying, "If you have bad news, tell me. If you have good news, tell the whole world." The post Unhappy customers: your...

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